WHOLESALE AND RETAIL Short Courses SETS

retail-wholesale

Retail Supervisor

SAQA ID Description Level Credits Days Outcomes
118028 Supervise customer service standards Level 4 8 2 Identify areas of service impact, analyse existing service standards and compare them to organisational service requirements. They will also be able to draw up and implement action plans to improve service standards.
118029 Supervise housekeeping and hygiene in a store Level 4 6 2 Monitor the implementation of health and safety in the wholesale or retail store. Supervise maintenance of fixed assets in a wholesale/retail store.
118037 Supervise sales performance Level 4 8 2 Monitor hygiene in a wholesale/retail store. Explain the effect of sales on the Net Profit of the organisation to his/her team, monitor sales to budgets and propose actions to improve sales performance to management

Receive and dispatch clerk

SAQA ID Description Level Credits Days Outcomes
114892 Dispatch stock Level 3 10 2 These persons are able to help implement security procedures to prevent shrinkage and losses and enhance the efficiency of the supply chain by recording required information on stock being dispatched.
114896 Receive stock Level 3 12 2 These persons are able to receive stock in a wholesale/retail organisation, implement security procedures to prevent shrinkage and losses and enhance the efficiency of the supply chain by recording required information on stock being received.
258155 Explain the factors that impact on the bottom line of a Level 3 10 2 Explaining the relationship between the bottom line of a business and the factors that will impact on it.
Wholesale and Retail unit Explaining how net profit is arrived at on a W&R financial report. Identifying how the cash and stock functions of the business impact on each other. Explaining how own job can impact on the bottom line of a business.

Order Clerk

SAQA ID Description Level Credits Days Outcomes
258155 Explain the factors that impact on the bottom line of a Wholesale and Retail unit Level 3 10 2 Explaining the relationship between the bottom line of a business and the factors that will impact on it. Explaining how net profit is arrived at on a W&R financial report. Identifying how the cash and stock functions of the business impact on each other. Explaining how own job can impact on the bottom line of a business.
243712 Address customer queries in a wholesale environment Level 3 10 2 Staff in a Wholesale environment who interact with customers either at a counter or over the phone. These persons are able to respond to customer enquiries in a friendly manner, and handle requests for credit/return according to the procedures of the organisation and always presenting a positive image to the customer.
243680 Take orders from customers Level 3 12 2 Respond to customer queries in a manner that promotes a positive image for the organisation, check customer details to ensure the organisation's systems are kept up to date, record the customer's order, handle "buy-out" and part orders and promote additional sales when taking orders.

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